Refund policy
Every purchase comes with a 14-day money-back guarantee. Run the EA on demo or live, judge it on your own account, and if it's not for you, one email gets your money back.
Ask within 14 days of your purchase with one email to support@godofalgos.com. No forms, no questionnaire.
What's covered
- ZEUS, APOLLO and OLYMPUS lifetime licences.
- The first payment of a monthly plan.
- Upgrades, such as ZEUS to OLYMPUS: the upgrade amount, within 14 days of the upgrade.
How to ask
Email support from the address on your account, within 14 days of your purchase, and include your order number. It is on your receipt and in your dashboard. We will only ask you for one thing: the wallet address you would like the refund sent to.
How you're paid back
- We refund the US-dollar price you paid, in USDT or in the coin you paid with, whichever you prefer.
- In USDT it is the same number. In any other coin, we convert at the rate on the day we send it.
- We pay the network fee, so every cent of the price comes back to you.
- Refunds are sent within 5 business days of your request.
What happens to your licence
Your licence is deactivated when the refund is sent, and the EA stops trading on the accounts it was bound to. Close or manage any open trades yourself before then.
When a refund isn't available
The guarantee is there for anyone who tries the software in good faith. It doesn't cover:
- a request that reaches us after the 14 days, counted from the moment your payment was final;
- a licence that was shared or resold, used on accounts it wasn't bound to, or a copy of the software that was decompiled, modified or made to get around the licence checks;
- a second refund for the same product (the guarantee applies once per product per customer);
- monthly plan renewals after your first payment (you can cancel any time and keep access until the period ends);
- VPS hosting once your server has been set up;
- trading results: we refund the price of the software, never trading losses, broker fees or prop-firm challenge fees.
Questions
Write to support@godofalgos.com and a person will answer.